Wednesday, July 24, 2013

SYNC problems...

Recently, I noticed that my phone stopped pairing automatically.  On the way to work the other day, I decided to troubleshoot.  (Bear with me here, this is long, but I want to document it for future reference.)

Manually trying to pair, SYNC would hang at "Connecting Phone..."

I disabled/enabled Bluetooth on my phone, and tried again.  Same thing.  I restarted my phone.  Same thing.

So, I decided to delete the profile for the phone from SYNC and start over.  First, I went to the settings to display the profiles.  I decided to delete all three, since two were for phones we dont have in our household anymore. I selected the first one, pressed delete, and said Yes to the confirmation dialog. The dialog disappeared, and left me with...the same three profiles.  So I did it again, and this time, it actually deleted it.  I had to repeat the "double-delete" process for all profiles.  I also deleted my SYNC profile from my handset.

Next, I tried to add a profile.  The instant that the PIN was displayed, the voice prompt said a device was not found.  No delay at all.

Now, my background is in IT, and I know that Windows is under the covers for this system.  This kind of reaction to the Connect sequence told me that there was a problem even setting Bluetooth to discover or pair.

So, I went to Settings, and turned off Bluetooth for the car.  Then I turned it back on.  When I returned to the BT profiles list, my Nexus 4 phone was now listed again(!)  Great!  I tried to Connect, and search for SYNC on my device to repair.  Instead of SYNC though, the system advertised as:



BCM4325D1????  That can't be good.

The system slowly connected to my phone, but would only do so for audio, and not for Phone functions.  I tried to disconnect and reconnect a couple of times.  No joy.  By this point,, I had been messing with it in the parking lot at work for 10 minutes, so I gave up and went in.

Doing a quick Google, it appears people have been seeing this bug in many vehicles back to 2010!  Not good...

After work, it paired up fine.  No issues.  I have yet to try to make a call though, so an update is probably coming again soon....